The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Payment and shipping details
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Ordering product
We use the information that you have given us to process your payment, fulfil your order, deliver the product, and contact you if required.
We may share this information securely with our partner couriers and third-party payment providers such as PayPal or Stripe. This occurs only where necessary for delivery or to process payments.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time. You can do this by contacting info@thelovegrass.com
- We have a legal obligation.
How we store your personal information
Your information is securely stored on our central database.
We keep all information pursuant to orders indefinitely for accounting purposes. Any sensitive details such as payment information are not stored in the database and are deleted immediately after use.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability –
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@thelovegrass.com or +44 (0) 7740 431 512 if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@thelovegrass.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House,
Water Lane, Wilmslow,
Cheshire,
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk