The Lovegrass

Terms & Conditions

These Terms and Conditions and our Privacy Policy govern your use of the www.thelovegrass.com website and your relationship with www.thelovegrass.com (Lovegrass Ltd). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions and/or our Privacy Policy, please do not register for or use the www.thelovegrass.com site.

Orders
All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to our “Returns and Refunds” policy).

Lovegrass Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

In the unlikely event that an order is lost, damaged, delayed or faulty we won’t be able to cover for any damages or losses beyond that of replacing the goods. Please let us know of any problem, as soon as you become concerned and within 24 hours of delivery for damage or faulty goods.

If you leave instructions for the courier where to leave parcel if you are not at home without signing for it you immediately waive your right to compensation if the item is damaged or stolen as it isn’t possible to guarantee its safe passage.

Payment

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 2018.

The price you pay is the price displayed on this website at the time we receive your order.

Payment can be made by any method specified in How to use this website. For information about secure online ordering see Security.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices are shown in £ sterling but exclude delivery charges, unless expressly stated.

Out of stocks
If in the unfortunate event an item is out of stock once you have placed your order, we will contact you to arrange a refund.

Returns and refunds
Lovegrass Ltd are committed to quality. In the unlikely event that there is something wrong with your delivery please contact hello@thelovegrass.com

Product Information
Product information, dietary flags, photographs, and pack sizes are all for illustrative purposes and general advice. Though we believe them to be correct they cannot be guaranteed. From time to time recipes, packaging, dietary classifications and ingredients vary and change and we may not always be as up to date, please check the details on the packaging before using.

Amendments
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Privacy Policy
Under the principles of the Data Protection Act we need to inform you that we hold a record of all the details we need for setting up and servicing you as a customer. We will share your information solely for the purpose of your order and never share this with any third parties for marketing purposes.

If our records of your name, address, telephone number or any other special information are in any way inaccurate please let us know. We do not store any credit or debit card details.

Cookies
Cookies are used on this website, but only to keep track of the contents of your shopping cart once you have selected an item and to avoid recurrence of pop up windows. Cookies are small text files that websites can send to your computer. A cookie can be thought of as your online ID card, which tells our site info about your order and user details. Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to spread viruses, or get a user’s e-mail address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.

English Jurisdiction
Our service to you is governed by and construed in all respects in accordance with the laws and courts of England. When shopping with us your statutory rights are protected.

International Use
If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

Recipes
All recipes on this website are property of Lovegrass Ltd.
Although we have trialled and tested each recipe, we do not offer any guarantee of the quality of the results achieved by individuals who follow our recipe guidelines.

The stated dietary suitability of a recipe (“Special Attributes”) are subject to the suitability of the ingredients used by the individual.

Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.

Miscellaneous
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and www.thelovegrass.com ignores this, www.thelovegrass.com will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
www.thelovegrass.com shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

The www.thelovegrass.com  website is owned and operated by Lovegrass Ltd, a company registered in England whose registered office is:

Lovegrass Ltd
Ground Floor, Legion House
75 Lower Road
Kenley
CR8 5NH
Registered in England with Company Number: 09633352
VAT Number: GB 266 6435 77

Customer services on 020 8660 9265